Refund policy
Refund Policy
The promise
POG comes with a 30-day money-back guarantee. If you don't love it, we'll refund you. No questions, no return shipping, no empty-tub gymnastics. Keep the tub or toss it. We just want you to feel good about trying us.
How it works
- Email within 30 days of delivery with your order number.
- We'll confirm within one business day and process your refund to your original payment method.
- Funds typically land in 5–10 business days, depending on your bank.
That's it. You don't need to ship anything back. You don't need a return label. You don't need to find the original packaging.
What's covered
- One-time orders — full refund within 30 days of delivery.
- Subscription orders — full refund on your most recent shipment within 30 days. Pause, skip, or cancel future shipments anytime in your account.
- Damaged or wrong items — email us a photo and we'll send a replacement at no cost. No need to return the original.
Subscriptions: pause, skip, cancel
You can pause, skip, or cancel your POG subscription anytime from your customer account. No phone calls, no retention pop-ups, no fees. Cancellations take effect before your next billing date as long as you cancel at least 24 hours before the next charge.
Exchanges
Want to switch flavors? Easiest path: keep the tub you have, place a new order for the flavor you want, and email us — we'll refund the original order so you only pay once.
EU & UK customers
In addition to the above, EU and UK customers have a 14-day cooling-off period from the date of delivery to cancel for any reason. The 30-day guarantee runs alongside this and is the longer of the two windows.
Questions
Email . A real person responds, usually within a few hours during business days (Mon–Fri, 9am–6pm CT).